What is the Fruityvillage Returns policy?
If your address are not in our covered area, we will inform you by voice call or SMS and the order will cancel and fully refund to you.
To ensure you fresh convenience, we abide by our Fresh Manifesto in all aspects of our service to you. If you are not satisfied with your purchase for any reasons, please contact us and let us know how we may help!
Requirements for a valid return or refund (only for customer received goods within in 2 days are eligible for refund / exchange) :
Have to inform our sale team within 2 days when received the goods.
Proof of purchase (order number, receipt, etc.)
Fruityvillage.com Account details (name and number).
Reason for return has to be valid and return acceptance conditions met (check out below)
For which reasons can I return an item?
You may want to return your item due to any of the following reasons:
Damaged on delivery
Past Sell By date
Item provided is not as ordered